Golden Compass Concierge Services
We help seniors and families navigate care, benefits, and transitions with personalized case management and concierge-level support.
About Us
Golden Compass Concierge Services was founded by Lissette Fernandez, MSW, CCM, with over a decade of experience supporting seniors and families through life’s most important transitions. With a deep understanding of healthcare systems, community resources, and the realities families face behind the scenes, Lissette provides guidance that is both compassionate and strategic.We specialize in senior care case management and transition support, helping clients navigate everything from hospital discharges and rehab transitions to long-term care planning, placement support, and benefits coordination. Our goal is simple: to reduce stress, bring clarity, and help families make confident decisions—without feeling overwhelmed or alone.At Golden Compass, we believe every client deserves dignity, advocacy, and personalized support. That’s why we take a hands-on approach to care coordination, offering ongoing check-ins, resource navigation, appointment support, and practical next steps that actually move the situation forward.Si habla español.
Services
Golden Compass Concierge Services provides personalized senior care case management and transition support designed to reduce stress and bring clarity during difficult seasons.Care Coordination & Ongoing Support
• Ongoing check-ins and support
• Care planning and next-step guidance
• Coordination with providers and community resources
• Appointment scheduling and follow-upSenior Transitions & Discharge Support
• Hospital-to-home and rehab transitions
• Discharge planning support and safety checklists
• Home Health & DME coordination
• Family support and transition guidancePlacement & Resource Navigation
• Facility research, comparisons, and tour guidance
• Help completing applications and organizing paperwork
• Benefits support (Medicaid, Medicare, SNAP, and community waivers)
• Veterans assistance
•Assisted living, memory care, skilled nursing, and long-term care placement supportSi habla español.
Thank You
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